CONTACT MANAGEMENT

Whilst including most of the features you would expect in a Contact Management system, the huge advantage is that the Sales and Marketing data base and the whole customer history of estimates and jobs, etc. is also available on an automatic basis, thus giving a true and complete picture of the customer or prospect.

Located in the ‘Desk Top’ module used by every user of the Imprint system, it also doubles up as the internal e-mail and diary system. Placing it here encourages its use by all. Therefore, whilst sales people might use it for general customer contact, CSR’s can use it for recording proofs in and out, OK press arrival, and so forth. Use through the ‘ Desk top’ which also shows the customer history, including estimates, jobs and related contact items, gives an ‘on the ball’ feeling to customers, as all their outstanding estimates, current jobs, outstanding proofs, waiting OK presses, pending deliveries, etc. are totally visible. Clicking on any item gives instant drill down to documents, production schedules, cost sheets, estimate workings, etc. All dependent on user authorisation of course!

The Contact Management system supports remote operation via docking by a modem or on site, which enables automatic data synchronisation and also the uploading of estimate and job information.

The Estimating system can also be used remotely by laptop, and synchronises as with the Contact Management.

Due to the modern file structures used by Imprint, a laptop can work via cell phone and modem, on-line and live, even viewing live update from presses attached to Imprint’s Sentinel Machine Monitoring.

Such a powerfully armed sales executive would be hard to beat!

Imprint Business Systems Ltd
Poplars, High Easter, Chelmsford, Essex, CM1 4RB
Tel: 01245 231670 Fax: 01245 231789

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