January 2007
Imprint E-Commerce Enhancements
E-commerce and on-line services from Imprint Business Systems include its WebDesk Suite featuring CRM, Customer Portal, On-line ordering and Web2Print module that allows template based variable data PDF creation and proofing with onward integration to order and workflow.
Amongst the many features of WebDesk Suite is secure, tailored access to a range of MIS functions and other services for both customers and internal staff via the internet. Company personnel can be given access to focussed CRM and account management tools that are integrated with the core MIS and facilitate real-time access to contact management, client details, job and factory status, request for quotation, estimate management, and a range of queries and reports, 24 hours a day, seven days a week.
The customer portal can be configured to give specific customers access to a range of options such as on-line ordering, job/order status, job/product archive, request for quotation, on-line proofing, messaging, and a range of queries and reports also available 24 hours a day, seven days a week.
Comments Nick Bourne, Imprint Managing Director; "Developing WebDesk within the Imprint MIS product allows us to focus on the features and functionality that best suit the needs of our customers. This we believe is a more relevant and cost effective solution than integrating with any of the third party applications available on the market. As with all Imprint modules, WebDesk is continually developed in-line with customer requirements".